Your privacy is our priority. This document explains in detail how Netpawa collects, uses, stores, and protects your personal data as a member of our platform.
Netpawa ("we", "Platform" or "netpawa") values the privacy of every individual who uses our services. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of personal data you provide to us, whether through the netpawa website or our mobile app.
This policy applies to all users of the Netpawa platform, including unregistered visitors, registered members, and former members whose accounts have been closed. By using our platform, you agree to the terms of this privacy policy. If you do not agree, please discontinue use of our platform.
Netpawa operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data privacy standards. This means we have a legal responsibility to ensure your personal data is handled in a fair, lawful, and transparent manner.
Netpawa does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data belongs to you — we only use it to provide you with a better service.
To provide Netpawa services safely and effectively, we collect various types of personal data. Below is a detailed explanation of the data we collect and how it is obtained:
| Data Category | Specific Examples | How It Is Collected |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Registration, profile updates |
| Financial Information | Bank account number, account holder name, bank name | Payment settings, deposit/withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Automatic upon login |
| Activity Data | Game history, deposits, withdrawals, login records | Automatic during platform use |
| Communications Data | Support chat records, complaints, feedback | Interactions with customer support |
Netpawa does not store credit or debit card details directly in our systems. All card transactions are handled through PCI-DSS certified third-party payment processors, which maintain the highest industry data security standards.
The personal data we collect is used solely for lawful purposes directly related to the provision of Netpawa services. We do not use your data for purposes beyond the scope stated in this policy without your prior consent.
If you have signed up to receive marketing communications such as promotional offers and bonus updates, you may withdraw that consent at any time through the communication preferences settings in your account.
Netpawa does not share your personal data with third parties for their own marketing or commercial purposes. However, in the course of operating the platform, we need to share certain information with carefully selected parties under limited and controlled circumstances.
All third parties that receive your personal data from Netpawa are contractually bound to protect that information and use it only for agreed purposes. We do not permit third parties to use your data for their own purposes without your consent.
Netpawa invests seriously in security infrastructure to protect your personal data. Data protection is not merely a legal requirement for us — it is a commitment we uphold to every member of the platform.
If netpawa detects or suspects a data breach affecting your information, we will notify you within 72 hours of confirming the incident, in line with industry best practices.
Netpawa retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Once the appropriate retention period has lapsed, your data will be securely deleted or anonymised.
Once your account is voluntarily closed, Netpawa will delete or anonymize your personal data that is no longer required within 30 days, subject to the mandatory retention requirements stated above.
Netpawa uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience for you. Cookies are small data files stored on your device when you visit our website.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect your experience on the Netpawa platform.
As a Netpawa member, you have certain rights regarding your personal data protected under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, please contact our privacy team via Netpawa customer support. We will process your request within 30 working days from the date of receipt. In complex cases, this period may be extended with prior notice.
The Netpawa platform is a service designed exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data of underage children.
Every account registration at Netpawa requires age verification, and we apply a rigorous KYC process to ensure all members meet the minimum age requirement. If we discover or suspect that information was provided by an individual under 18, the account will be suspended immediately and all data will be deleted in accordance with this policy.
If you believe your minor child has registered an account on netpawa, please contact our customer support immediately. We will investigate and take appropriate action within 24 hours.
Netpawa reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "updated" date at the top of this document will always show the date of the latest revision.
When we make material changes to this policy, we will notify you via email to the address registered on your account or through a prominent notice on the platform homepage. It is your responsibility to review this policy periodically.
Continued use of the Netpawa platform after any policy amendment notice is considered your acceptance of the revised policy. If you disagree with any amendment, you have the right to close your account and stop using the platform.
If you have any questions, concerns or requests regarding this Privacy Policy or how netpawa handles your personal data, please contact us through the following channels:
For formal data rights requests such as access, correction, or deletion, please clearly state the type of request, your account number, and the required identity verification details. This helps us process your request more quickly and securely.
Six layers of protection ensuring the privacy and data security of every Netpawa member.
All data transmitted between your device and Netpawa's servers is protected with banking-grade SSL encryption — no third party can intercept or read your information.
Netpawa operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — a legal framework that protects your privacy rights.
Your data is stored in high-grade data centres with strict physical and digital access controls, regular security audits, and integrated backup systems.
Our automated monitoring system works 24/7 to detect and block unauthorized access attempts, cyberattacks, and any suspicious activity targeting player accounts.
All Netpawa staff with access to user data undergo mandatory privacy and security training, and are bound by strict confidentiality agreements.
The Netpawa platform undergoes regular security audits and penetration testing by certified independent security firms to ensure no vulnerabilities go unaddressed.
Your data privacy and security are the foundation of the trust we build together. Register now and enjoy a safe, fair, and enjoyable gaming experience.