Terms and Conditions Netpawa – Complete Platform Usage Guide

1 Acceptance of Terms

By registering, accessing, or using any part of the Netpawa platform — whether via the website or mobile app — you agree to be fully bound by the Terms and Conditions set out in this document. This includes all policies, rules, and guidelines referenced on related pages such as the Privacy Policy and Responsible Gaming.

If you do not agree with any part of these terms, please do not proceed with registration or use of the Netpawa platform. Continued use of the platform following any amendment to the terms constitutes acceptance of the revised terms.

2 Member Eligibility

To be eligible to register and use netpawa's services, you must meet the following requirements without exception:

• Aged 18 years and above at the time of registration. netpawa does not permit registration or use of the platform by underage individuals under any circumstances.
• Is an individual registering in their own name — registration on behalf of another person is not permitted.
• Not be on any self-exclusion list or platform ban from any gambling operation.
• Not an employee, contractor, or immediate family member of a Netpawa employee or any affiliated company.
• Acting in a personal capacity, not as an agent, representative, or third-party intermediary.

3 Account Registration

Each individual is only permitted to register one account only on the netpawa platform. Registering multiple accounts using the same name, phone number, email address, IP address, device, or payment method is strictly prohibited and may result in all related accounts being terminated.

During registration, you are required to provide truthful, accurate, and complete information. The information provided will be verified during the KYC (Know Your Customer) process carried out by the netpawa team. The KYC process requires you to submit valid identity documents and proof of current residence.

• Full name as stated on MyKad or passport.
• An active and reachable Malaysian phone number.
• A valid and active email address — used for official communications and account verification.
• Bank account or e-wallet details for deposit and withdrawal purposes.

Netpawa reserves the right to request additional verification documents at any time, particularly before processing large withdrawals. Failure to provide the required documents within the specified timeframe may result in temporary suspension or closure of the account.

4 Deposit and Payments

Netpawa accepts deposits via a range of supported payment methods including FPX bank transfer, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, and selected cryptocurrencies. All listed payment methods are fully supported and processed automatically in real time.

• The minimum deposit limit is RM 20 for e-wallet methods and RM 50 for bank transfers.
• The maximum daily deposit limit is RM 50,000 for standard accounts, and may be increased based on VIP tier.
• All deposits must use a payment method registered in the same member's name — third-party deposits are not accepted.
• Netpawa does not charge any processing fees for deposits made via Malaysian bank or e-wallet methods.

5 Fund Withdrawal

Withdrawal of winnings at netpawa is subject to the following conditions. Withdrawal requests may only be made for funds that have met all applicable wagering requirements, where applicable.

• Funds deposited may be withdrawn at any time within the set limits, provided there are no outstanding bonus wagering requirements blocking the account.
• Withdrawals will be processed to the same payment method used for the deposit, in accordance with the "same source" policy.
• Netpawa reserves the right to request additional identity verification before processing any withdrawal exceeding RM 5,000 per transaction.
• Accounts that have not completed KYC verification are subject to a daily withdrawal limit of RM 1,000 until KYC is completed.

Withdrawal processing times depend on the selected method and the member's VIP tier. For more details on withdrawal methods and limits, please refer to the Withdrawal us.

6 Bonuses and Promotions

All bonuses and promotions offered by netpawa are subject to specific wagering requirements stated in each promotion's terms. Wagering requirements must be fulfilled before any bonus funds or winnings derived from them can be withdrawn.

• Bonuses may only be used by members registered in their own name — bonuses cannot be transferred to another account.
• One account, one device, one IP address, and one payment method is eligible for one bonus claim per promotion unless otherwise stated.
• Netpawa reserves the right to void bonuses and associated wins if there is evidence of promotion abuse, fraud, or unfair play.
• The maximum wagering limit when using bonus funds is RM 20 per round unless otherwise stated in the relevant promotion's terms.
• Some games may be excluded or contribute at a lower rate toward wagering requirements — please check the individual promotion terms for details.

7 Game Rules

All games available on the netpawa platform are operated in accordance with their respective rules as set by licensed software providers. Players are responsible for understanding the rules of each game before playing.

• All game outcomes generated by the system are final and cannot be disputed unless there is clear evidence of a confirmed technical failure.
• In the event of a technical interruption during an active game round, any valid wins already recorded in the system prior to the interruption will be credited to the player's account.
• Any attempt to manipulate games, exploit software bugs, or use unauthorized third-party software to gain an unfair advantage is strictly prohibited.
• Minimum and maximum betting limits are as displayed within each game and may vary by game and the member's VIP tier.

Netpawa uses an independently audited random number generator (RNG) for all applicable games. This ensures every game outcome is completely random, fair, and cannot be predicted or manipulated.

8 Account Security

You are solely responsible for maintaining the confidentiality of your Netpawa account password and login credentials. Do not share your login details with anyone, including our customer support staff — we will never ask for your password.

• Enable two-factor authentication (2FA) for an extra layer of protection — this is strongly recommended for all accounts.
• Use a strong, unique password that is not used on any other platform.
• Only log in from a secure personal device and avoid using public Wi-Fi networks without VPN protection.
• If you suspect your account has been accessed without authorisation, contact Netpawa customer support immediately and change your password.

9 Account Termination and Suspension

Netpawa reserves the right to suspend or close any member's account without prior notice if there is evidence or reasonable suspicion of any of the following:

• Violation of any condition set out in these Terms and Conditions.
• Fraud, identity impersonation, or use of false information during registration or KYC verification.
• Bonus abuse, use of multiple accounts, or any form of deception against the platform.
• Use of unauthorized software or methods to gain an unfair advantage in games.
• Money laundering activities or transactions linked to illegal activities.
• Registration by individuals under the age of 18.

Members may also close their own account at any time by contacting customer support. Any valid balance in a voluntarily closed account will be returned to the original payment method within 5–7 business days, subject to a final review.

10 Liability Limits

The netpawa platform is provided "as is" and we make no guarantees regarding uninterrupted service availability. However, we are always committed to ensuring the platform operates in a stable and secure manner.

• Netpawa is not responsible for losses resulting from internet service disruptions, player device failures, or technical issues beyond our control.
• Netpawa's maximum total liability to any member for any claim is limited to the net deposit amount made by that member in the 30 days preceding the event giving rise to the claim.
• Valid game results that have been recorded in our system cannot be voided on the grounds of a connection interruption on the player's end.

11 Amendment of Terms and Conditions

Netpawa reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. All amendments take effect immediately upon being published on the platform, unless otherwise stated.

Members will be notified of material amendments via email or an in-platform notice. Continued use of the platform after such notice is considered your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically to ensure you understand the latest applicable terms.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or your use of the Netpawa platform in general, our customer support team is available 24 hours a day, 7 days a week.

• Live Chat: Available on the netpawa app and website — response within minutes.
• Email: [email protected] — response within 24 business hours.
• FAQ: Visit the FAQ for answers to the most frequently asked questions.